Service Promise

Technical commitment

1.If identical product occurs alteration in relevant aspects in future production, the company will publish it to customers;

2.If the customer dissatisfied with performance aspects after purchasing our company products, our company will exchange it in accordance with principle of price differentials complementary;

3.Deliver goods strictly in accordance with contract requirement and guarantee the equipment’s unpack eligible rate to achieve 100%;

4.Implement product’s delivery standard strictly in accordance with the state relevant regulations and verification regulation;

After-sales service commitment

1. For customers who purchase the company's products, the company has set up a special person in charge and equipped with full-time maintenance personnel to be responsible for product maintenance, user visits, collect user opinions, and establish user files to better serve users;

2. During the acceptance, the technical personnel shall, according to the needs of customers, explain and train the technical performance, operation methods, problems that should be paid attention to in use and common troubleshooting methods of the products;

3. The implementation of life-long maintenance of the company's products, free maintenance within three years, life-long warranty;

4. After receiving the service call, give a reply within 2 hours, and the personnel will arrive at the scene within 48 hours. In case of special circumstances can not arrive in time, the company will promptly notify the user, seek understanding, and jointly negotiate the fastest solution time;

5. Actively provide users with products of various software and upgrade services;

6. The company has set up a three-level after-sales service guarantee system:

① The marketing department of Sanhui Company conducts regular customer visits;

② The company's after-sales service department to provide quality services to customers in a timely manner, and regular visits to solicit user opinions;

after sales service department telephone:+86-371-67391366,67391377, Technical Support Department Tel:+86-371-67391372

③ Set up "customer service quality complaint telephone number:+86-371-67390333

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